I've been bringing my 2018 Toyota Tundra—my primary work fleet vehicle—to your service center for about three years now. Nearly every time, I've had the pleasure of working with Nicholas Greco as my service advisor. Nick is consistently polite, helpful, and communicative. He takes the time to engage not only with me but also with the technician, ensuring I clearly understand the maintenance and repair process. Thanks to him, my vehicle is always serviced efficiently and thoroughly.
While I realize I have no direct stake in your internal operations, I found myself wondering during my most recent visit—after three years of consistently outstanding service—why someone like Nick hasn't been promoted. All of your staff provide great service, but Nick stands out. He's one of those rare employees who brings exceptional value and consistency to the customer experience—something that isn’t easy to find.
In any case, I remain extremely satisfied with the service I receive at Steven Toyota and will continue to return whenever my vehicle needs work. I'll also be recommending to my fleet manager that we send more of our vehicles to your service center