Welcome to our FAQ page! We know that buying a car or scheduling service can come with a lot of questions. To make your experience as smooth and transparent as possible, we have compiled answers to the most common inquiries we receive from our Harrisonburg community.
If you don’t see your specific question listed below, please don’t hesitate to contact us. Our friendly team is ready to help!
Where is Steven Toyota located?
We are conveniently located at 2970 South Main St, Harrisonburg, VA 22801. Whether you are coming from Staunton, Charlottesville, or right here in town, we are easy to find!
What are your operating hours?
We want to be available when you need us.
How can I contact the dealership?
You can reach our Sales, Service, or Parts departments by calling 540.434.1400. You can also send us a message through our website at any time.
Can I buy a car online?
Absolutely! With our Steven Toyota at Home program, you can start the buying process online and finish in the store. You can browse inventory, value your trade, and apply for financing from the comfort of your home. We strive to make your purchase as convenient as possible.
Do you offer financing for first-time buyers or those with less-than-perfect credit?
Yes, we do. Our finance team works with a variety of lenders to provide flexible financing options tailored to your unique situation. We believe everyone deserves a reliable vehicle, and we work hard to find a plan that fits your budget.
How does the trade-in process work?
Trading in your vehicle is simple and transparent at Steven Toyota. You can start by using our Value Your Trade tool online to get an estimate. Bring your vehicle to the dealership for a final appraisal, and we will make you a competitive offer that you can apply toward your new purchase or take as cash.
Do you sell Certified Pre-Owned vehicles?
Yes! We have a great selection of Toyota Certified Used Vehicles (TCUV). These vehicles undergo a rigorous 160-point inspection and come with comprehensive warranty coverage, giving you extra peace of mind on the road.
How do I schedule a service appointment?
Scheduling is easy! You can book your appointment online through our Schedule Service portal or give us a call at 540.434.1400.
Do you offer pick-up and delivery for service?
Yes, we offer a Service Pick-Up & Delivery option for your convenience. We can pick up your vehicle from your home or office and return it to you once the service is complete. Please contact our service department to confirm availability and schedule your pick-up.
Do you use genuine Toyota parts?
We use only Genuine Toyota Parts to ensure your vehicle maintains its integrity, safety, and performance. If you need a specific part for a DIY project, our Parts Department is fully stocked and ready to assist you.
What amenities do you offer while I wait for my vehicle?
If you choose to wait at our dealership during your service, you can relax in our comfortable customer lounge. We offer complimentary Wi-Fi, coffee, and a clean environment to make your wait as pleasant as possible.
We are here to support you every step of the way. Whether you are looking for a new Camry or need an oil change for your Tacoma, we are your trusted automotive partner.
Chat with Us Online or Call 540.434.140
