Customer Testimonials
Steven Toyota

I went in just looking at a vehicle and I found a Jeep that I loved and Marcus helped me make the decision to buy. I am so happy with my purchases and the staff was very helpful and friendly even though we came in at a later time, they stayed and took their time and we had a great experience. The only thing I would change about the experience would have been to leave with my new vehicle with a full tank.

I bought a 2013 Mazda3 from this dealership around 4 years ago. It’s been the best car I’ve ever owned and has never let me down! Today, I took my best friend here who needed a car ASAP after totaling hers. Hoger approached us so kindly and walked around the lot while discussing cars with us. He was very knowledgeable and helpful. We walked out with a 2023 Kia Sorento and are in love!! If you need a car, Steven Toyota is your place and Hoger is your guy!

Everyone was friendly and helpful , the service efficient, and the waiting space is well stocked with snacks and comfortable

Justin was down to earth and great to work with! I think we made a new friend lol. I never thought I’d come home with “a new to me car” but they made it happen. I recommend!

Oil Change and Front Brakes Pads Replaced and Turned the Rotors. The Service Department at Steven Toyota always is on top of things! They are very professional and always keep me updated on how the service is going. Mike and Jose are the best! Very honest with me. Thanks for keeping my Tundra up and running.

This is our third new car purchase from Steven. Brian was sensational - we referred a friend who bought a new Highlander from him. I wanted a specific color and package which Steven did not have. Brian found our car at another dealership and had it sent. We love it!

Marcus was great and I highly recommend him! I was very picky and he hung in there with me.

A week ago (June 20th, 2025), Brian sold me a 2025 Toyota Corolla. He was so helpful. like he helped take the steering wheel cover off my old car and put it in my new car. He’s really amazing!! He was so helpful when I first came in to look at cars. I had an issue today with my car and he helped me over the phone with it. i will definitely be going through him from now on :))

Used Steven Toyota in Harrisonburg. Had an EXCELLENT experience with Jose Arroyo Flores! Very professional, kept in communication throughout the day, expedited quotes for additional work, and was so accommodating with scheduling!

Over 25 years of owning and purchasing vehicles, both used and new, I have never had as good of an experience as I did with Steven Kia. We had a very specific vehicle and a very tight budget. I’ve never had a dealership work so hard to meet our needs and earn our business. One dealership literally told me that what I was looking for was “unrealistic.” I know that the whole adage of “too good to be true “ is rather cliche, but this was literally the case with Steven Kia. Their straight forward and transparent approach was very refreshing. There were zero games and no pressure. We simply got such a fantastic deal and were treated with such respect that we simply couldn’t say no. From our initial contact with Malik (BDC Agent) who supported us throughout the entire process, to Gerald (Salesperson), to Michael Lynn, the General Sales Manager who thought way outside the box to construct a deal that worked for us, to Max Solomon (Finance Manager), I could not be more pleased, impressed, or appreciative. It is such an outstanding team! If you are in the market for a new or used vehicle, don’t even bother going anywhere else (trust me, I called them all…ha), I can guarantee you that you will not have a better car buying experience or find a better deal. When no one else was interested in assisting us to the extent we needed, the guys at Steven Kia did. I’m a customer for life!

Great customer service, very quick

Excellent service department! I am treated like family here and it keeps me coming back. Trust is a hard thing to earn, but Mike and the service advisors here have earned mine. I truly appreciate how I’m treated.

Marcus Johnson was awesome. Excellent customer service, very friendly demeanor, and eager and able to get us in the car my fiancé wanted. Would highly recommend this dealership to anyone. Even the management took extra steps to get the entire process completed. It was a Very, VERY great experience.

I recently purchased a new Toyota and had the pleasure of working with John Glover and DJ. Like many people, I walked into the dealership with a certain level of caution. The car buying experience doesn’t always have the best reputation and I’d interacted with several different salesmen and sales managers at other dealerships while shopping for my new vehicle. John and DJ surpassed my expectations and demonstrated a level of approachability and authenticity that was exceptional when compared to my experience with other dealers and salesmen. John was genuine, patient, and incredibly knowledgeable. He never pressured me to buy the car. Instead, he was straightforward with his answers and had a willingness to listen. His genuine nature and his sense of humor were also appreciated. It was clear that he cared more about helping me get the vehicle that I wanted rather than making a quick sale. That level of sincerity is rare and deeply appreciated. Logan also stepped in to assist during the process and worked hard to ensure that I got a great deal on my new vehicle. When it came time to discuss financing, DJ continued that same level of transparency. He walked me through every detail, answered all my questions clearly, and never tried to push anything unnecessary. It was the kind of interaction that restores your faith in the car buying process. I also had the opportunity to work with Greg in Finance when I needed to clarify a few things after the purchase. John, DJ, and Greg have shown me that buying a car can be a respectful, clear, and even enjoyable experience. I can’t thank them enough for making this experience so positive—and I wouldn’t hesitate to recommend them to anyone looking for a dealership that puts integrity first.

June 21, 2025, appointment was made quickly and arrived and they took us right away. Got the car inspected and tires rotated quickly and went ahead and had the recommended brake system bleed done. Car was done, raod tested and pulled up for us. Our Service Advisor was friendly and got us checked out quickly. Our mechanic wanted to be sure he job was done correctly and the car ready to go. Awesome service provided! We will continue to bring our cars to Steven Toyota for service! Made a service appointment quickly and easily. Met by friendly service advisor who checked the car in and covered the needed services. The service was quick, complete and accurate. Costs as covered. August 17, 2021 I took my car in for my 20K complimentary service. Brooke, my service advisor was friendly, and right there to get my car in for Clay to run the service. She estimated about an hour wait and made sure that all service wantedwas going to be done. She covered everything that would be done. Within 30 minutes the car was done, Clay sent a message that there was no other service recommended. Brooke had my keys and papers and made sure that any questions were answered. Awesome service Brooke and Clay, Thanks! My wife and I went to Steven Toyota to look at replacements for my car. We were able to set up a time to meet with a salesperson online and when we arrived met with Kaleb. He helped us with the test drive of c one of the cars we were interested in. He also brought up another on our list. We went to start the process of the trade and everything was quick and to our satisfaction. Kaleb took the time to cover our options and make sure we were happy. He also made see sure we were aware of options and working then. He also made sure that we were able to sync our phones to the car. We also have to say Thank you to Som and Carey for their assistance. We are happy with our car and service of the staff! Thanks Again!

My experience was great, staff were very helpful and polite.

Professional and fast as always! In and out in under an hour ! Super friendly and caring staff.

Service was performed on schedule. Staff friendly and professional. Will be back. 11/14/22 Update. Same positive experience. This time I used provided workspace and WiFi to work while waiting. 6/15/25 update - Same positive experience. Enjoyed a complimentary coffee and doughnut and my car was ready.

Routine service. We’ll done — as always! Thanks!

As always, fine job. Very friendly, short waiting time . Overall I am completely satisfied.